1. Introduction
Hero Ledger (“we,” “us,” or “our”) is committed to protecting the privacy of every individual who visits or makes a purchase through our website. This Privacy Policy explains how we collect, use, store, and share your personal information when you interact with the Hero Ledger online shop and website. By using our website or placing an order, you agree to the practices described in this Policy. We encourage you to read it carefully before providing any personal information. If you do not agree with this Policy, please refrain from using our website or services. This Policy applies to all users of heroledger.website and any associated subdomains or platforms operated by Hero Ledger.
2. Information We Collect
We collect personal information that you voluntarily provide when you browse our website, create an account, place an order, or contact us. This includes your name, email address, phone number, billing and shipping address, and payment details processed securely through our payment provider. We also automatically collect certain technical data when you visit our site, including your IP address, browser type, device information, pages visited, and time spent on each page. This technical data helps us understand how visitors use our website and allows us to improve functionality and user experience. We do not collect sensitive personal data such as government ID numbers, health information, or financial account credentials beyond what is required for payment processing.
3. How We Use Your Information
The information we collect is used primarily to process and fulfill your orders, send order confirmations and shipping updates, and respond to your inquiries or support requests. We may also use your information to personalize your shopping experience, improve our website and product offerings, and send you promotional communications about Hero Ledger news, products, and campaigns — but only where you have provided consent or where permitted by applicable law. Your data may be used to detect and prevent fraud, unauthorized transactions, or other suspicious activity on our platform. We will never use your personal information for purposes unrelated to the services you have engaged with, and we do not sell or rent your data to third-party advertisers or data brokers.
4. Sharing of Information
Hero Ledger does not sell, trade, or otherwise transfer your personal information to outside parties except as necessary to operate our business and fulfill your orders. We may share your data with trusted third-party service providers such as shipping carriers, payment processors, and email service platforms solely for the purpose of completing your transaction or communicating with you. These service providers are contractually required to keep your information confidential and use it only for the purposes for which it was shared. We may also disclose your information if required to do so by law, regulation, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Hero Ledger, our customers, or others.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and gather analytical data about site usage. Cookies are small text files stored on your device that allow our website to recognize your browser and retain session information between visits. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period or until you delete them. You can control cookie settings through your browser preferences and choose to disable or delete cookies at any time; however, doing so may affect the functionality of certain features on our website. For more detailed information, please refer to our Cookie Policy.
6. Data Security
We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted using Secure Socket Layer (SSL) technology and processed by our PCI-compliant payment provider. While we take reasonable steps to safeguard your data, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you in accordance with applicable law and take prompt steps to mitigate any harm. We encourage you to use strong, unique passwords for your account and to contact us immediately if you suspect any unauthorized use.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, including maintaining your account, processing transactions, resolving disputes, and complying with legal obligations. Order and transaction data is typically retained for a minimum of five (5) years to comply with tax and accounting requirements. If you request deletion of your account, we will remove your personal data from our active systems within a reasonable timeframe, subject to any retention obligations required by law. Anonymized or aggregated data that cannot be used to identify you may be retained indefinitely for analytical and business improvement purposes. You may request access to, correction of, or deletion of your personal data at any time by contacting us.
8. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to access the data we hold about you, request corrections to inaccurate information, request deletion of your data, and object to or restrict certain types of processing. If you are a resident of California or another jurisdiction with applicable privacy legislation, you may have additional rights under laws such as the CCPA. To exercise any of these rights, please contact us at support@heroledger.website with a written request describing what you would like us to do. We will respond to all verified requests within the timeframe required by applicable law, and we will not discriminate against you for exercising your rights.
9. Children’s Privacy
The Hero Ledger website and Shop are not directed at or intended for children under the age of thirteen (13). We do not knowingly collect personal information from children under 13 without verifiable parental consent. If we become aware that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete such information from our records. Parents or guardians who believe that their child has provided us with personal information without their consent should contact us immediately at support@heroledger.website. We take children’s privacy seriously and are committed to complying with applicable laws protecting minors online.
10. Changes to This Policy and Contact
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date, and material changes that significantly affect your rights will be communicated via email where reasonably practicable. Your continued use of our website following any updates constitutes your acceptance of the revised Policy. For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at: Email: support@heroledger.website | Phone: +1 814 936 9296 | Address: 2409 Waterside Dr, Columbia, MO 65203, USA.