These Terms and Conditions (“Terms”) govern all purchases and transactions made through the Hero Ledger online shop (“Shop”), which is operated by Hero Ledger, a Missouri-based organization dedicated to supporting first responders including firefighters, postal workers, and social workers. These Terms supplement our general Terms of Service and Privacy Policy. By accessing or making a purchase through our Shop, you agree to be legally bound by these Terms. Please read them carefully before completing your order.

  1. Introduction

Hero Ledger operates this online shop to raise funds that directly support our mission of recognizing and assisting frontline public servants. Every purchase made through our Shop contributes to programs that celebrate and provide resources to those who serve our communities. These Terms are intended to ensure a fair, transparent, and trustworthy shopping experience for all our customers.

These Terms apply exclusively to the Hero Ledger Shop and do not supersede any broader contractual relationships you may have with Hero Ledger through other platforms or agreements. If there is a conflict between these Terms and any other agreement, these Terms will govern for Shop-related transactions unless expressly stated otherwise.

  1. Acceptance of These Terms & Conditions

By engaging with the Hero Ledger Shop in any of the following ways, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety:

  • Browsing or viewing product listings on our website
  • Adding one or more items to your shopping cart
  • Creating an account on our website
  • Completing the checkout process and placing an order
  • Making a payment for any product offered through the Shop

If you do not agree to these Terms, you must not place an order or make any purchase through the Hero Ledger Shop. Your continued use of the Shop constitutes your ongoing acceptance of these Terms as they may be updated from time to time. We encourage you to review these Terms periodically for any changes.

These Terms also incorporate by reference our Privacy Policy, which describes how we collect, use, and protect your personal information in connection with your use of the Shop.

  1. Products and Merchandise

Hero Ledger takes reasonable care to ensure that all product descriptions, images, specifications, and pricing information displayed on our website are accurate and up to date. However, we make no warranties — express or implied — regarding the completeness, accuracy, or fitness for a particular purpose of any product listing.

Product Descriptions

We strive to describe our merchandise as accurately as possible. Product descriptions may include size guides, material specifications, and care instructions. Minor variations between the product listing and the actual item may occur due to:

  • Differences in screen color calibration and digital display settings
  • Slight variations in manufacturing batches for printed or embroidered designs
  • Minor dimensional tolerances in apparel sizing between production runs

Product Availability

All products are offered subject to availability. Hero Ledger reserves the right to limit the quantity of items available for purchase, discontinue any product at any time, and introduce new products or product variants without prior notice. In the event that an ordered item is out of stock or otherwise unavailable after your order has been placed, we will notify you promptly and offer a full refund or, where available, the option to substitute with a comparable product.

Limited Edition and Special Releases

From time to time, Hero Ledger may offer limited edition merchandise, seasonal collections, or special collaboration items. These products are available only while supplies last and are not subject to restocking. No guarantee of future availability is made for such items.

  1. Pricing and Payment

All prices listed in the Hero Ledger Shop are denominated in United States Dollars (USD) unless expressly indicated otherwise. Prices are subject to change without prior notice. The price applicable to your order is the price displayed at the time you complete checkout.

Payment Methods

We accept payment through our designated secure payment processor(s), which may include major credit and debit cards, digital wallets, and other approved payment methods as displayed during checkout. All payments must be made in full at the time of purchase. Orders will not be shipped until payment has been successfully processed and confirmed.

Sales Tax

Applicable sales tax will be calculated and displayed at checkout based on your shipping address and the tax laws of the relevant jurisdiction. You are solely responsible for paying any applicable state, local, or regional sales tax associated with your order. Hero Ledger collects and remits sales tax in compliance with applicable Missouri state law and any other jurisdictions where we are required to do so by law.

Payment Security

We use industry-standard encryption and secure payment processing protocols to protect your financial information. Hero Ledger does not store your full credit card or payment details on our servers. All financial transactions are processed through our third-party payment processor, which maintains its own security and compliance standards.

Failed or Declined Payments

If your payment is declined or fails for any reason, your order will not be processed or shipped. You will be notified and given the opportunity to provide alternative payment. Hero Ledger is not responsible for any fees or charges imposed by your bank or payment provider in connection with a declined or failed transaction.

  1. Order Acceptance and Cancellation

Submitting an order through the Hero Ledger Shop constitutes an offer to purchase the selected items. An order confirmation sent to your registered email address acknowledges receipt of your order but does not constitute acceptance of the order or a binding contract of sale.

Right to Refuse or Cancel Orders

Hero Ledger expressly reserves the right, at our sole discretion, to refuse, cancel, or limit any order at any time, including after an order confirmation has been issued, for reasons including but not limited to:

  • Product unavailability or inventory errors discovered after order placement
  • Errors or inaccuracies in product pricing or product descriptions
  • Suspected fraudulent, unauthorized, or bad-faith purchasing activity
  • Orders that appear to be placed for resale or commercial redistribution without authorization
  • Technical errors affecting the ordering process, pricing engine, or payment system

If we cancel your order after payment has been processed, we will issue a full refund to your original payment method within a reasonable timeframe. We will make reasonable efforts to notify you of any cancellation by email.

Customer-Initiated Cancellations

If you wish to cancel an order, please contact us as soon as possible at support@heroledger.website. We will make every effort to accommodate your request; however, cancellations may not be possible if your order has already been processed, packed, or handed to a shipping carrier. Once an order has shipped, it is subject to our Returns, Refunds, and Exchanges policy.

  1. Shipping and Delivery

Hero Ledger is committed to processing and fulfilling orders in a timely manner. We aim to process most orders within two to five (2–5) business days of confirmed payment, though processing times may vary based on order volume and product availability.

Shipping Methods and Carriers

We ship orders using reputable third-party carriers. The available shipping methods and estimated delivery timeframes will be presented during checkout. Estimated delivery dates provided at checkout are for informational purposes only and are not guaranteed.

Shipping Costs

Shipping fees are calculated based on the weight, dimensions, and destination of your order, and will be clearly disclosed during the checkout process. Hero Ledger reserves the right to modify shipping rates at any time. Any applicable shipping charges are non-refundable unless the return or cancellation is due to our error or a defective product.

Delivery Delays and Circumstances Beyond Our Control

Hero Ledger is not liable for delivery delays caused by factors outside our reasonable control, including but not limited to carrier delays, adverse weather conditions, customs processing for international shipments, natural disasters, strikes, or other force majeure events. We will cooperate in good faith to assist in resolving any shipping issues, but we cannot guarantee specific delivery dates.

Risk of Loss

Title and risk of loss for all items pass to you upon our delivery to the carrier. Hero Ledger is not responsible for lost, stolen, or damaged packages once they have been handed to the shipping carrier. We recommend retaining your tracking information to monitor your shipment status. If your order appears lost or damaged in transit, please contact us and we will assist you in filing a claim with the carrier where possible.

Address Accuracy

You are responsible for providing a complete and accurate shipping address. Hero Ledger is not liable for orders shipped to an incorrect address provided by you. If a package is returned to us due to an undeliverable address, we will contact you to arrange reshipment, which may be subject to an additional shipping fee.

  1. Returns, Refunds, and Exchanges

We want every customer to be satisfied with their Hero Ledger purchase. If you are not completely happy with your order, we encourage you to contact us so we can find a suitable resolution.

Return Eligibility

To be eligible for a return, the following general conditions must be met:

  • The request is made within thirty (30) days of the date you received your order
  • The item is unused, unworn, and in its original condition with all tags attached
  • The item is returned in its original packaging or equivalent protective packaging
  • Proof of purchase (order confirmation number or receipt) is provided

Non-Returnable Items

The following categories of items are generally not eligible for return or exchange unless they arrive damaged or defective:

  • Customized, personalized, or made-to-order items
  • Digital products or downloadable content
  • Items marked as final sale or clearance at the time of purchase
  • Items that have been used, washed, altered, or damaged by the customer

Damaged or Defective Items

If your order arrives damaged, defective, or materially different from what was described, please contact us within seven (7) days of receipt and include photographs of the damage or defect. In such cases, we will offer a full refund, replacement, or exchange at no additional cost to you, including return shipping where applicable.

Refund Process

Approved refunds will be processed to your original payment method within five to ten (5–10) business days of our receipt and inspection of the returned item. The time for the refund to appear on your statement may vary depending on your bank or payment provider.

Exchange Policy

We are happy to facilitate exchanges for eligible items, subject to product availability. If the item you want in exchange is priced differently from your original purchase, you may be charged or refunded the difference. Exchanges are subject to the same eligibility conditions as returns.

How to Initiate a Return or Exchange

To begin a return or exchange, please email us at support@heroledger.website with your order number, the item(s) you wish to return or exchange, and the reason for your request. Do not send items back without first receiving written authorization from us.

  1. Donations Made Through Purchases

A portion of proceeds from eligible Hero Ledger Shop purchases is directed toward our programs and initiatives supporting firefighters, postal workers, and social workers. We are committed to transparency in how these contributions are applied.

Disclosure of Charitable Allocation

Where a specific percentage or fixed dollar amount of the sale price is allocated to our charitable programs, this information will be disclosed on the relevant product page at the time of purchase. Not all products may carry a charitable allocation, and the applicable amounts may vary by product or campaign. Hero Ledger reserves the right to adjust charitable allocations as necessary to sustain our operational costs and programs.

Tax Deductibility

Purchases made through the Hero Ledger Shop are commercial transactions, not charitable donations, and are generally not tax-deductible as charitable contributions. If you are interested in making a direct tax-deductible donation to Hero Ledger, please visit our main website or contact us for information about our donation options. Consult a qualified tax professional regarding your specific circumstances.

No Guarantee of Program Continuation

While Hero Ledger endeavors to maintain and grow its support programs, no purchase creates a guarantee that any specific program or beneficiary will receive a specific allocation. All program decisions remain at the discretion of Hero Ledger’s leadership and are subject to organizational needs and available resources.

  1. Intellectual Property

All content on the Hero Ledger website and Shop, including but not limited to product images, logos, trademarks, text, graphics, design elements, and the overall appearance of the Shop, is the property of Hero Ledger or its licensed partners and is protected by applicable intellectual property laws.

Your purchase of a physical product does not transfer any intellectual property rights to you beyond ownership of the physical item itself. You may not reproduce, republish, distribute, or create derivative works from any content on the Hero Ledger website without our prior written consent.

  1. Privacy and Data Collection

When you make a purchase through the Hero Ledger Shop, we collect personal information necessary to process your order, including your name, shipping address, email address, and payment details. This information is handled in accordance with our Privacy Policy, which is incorporated into these Terms by reference. We do not sell your personal information to third parties.

By completing a purchase, you consent to our collection and use of your information as described in our Privacy Policy. We may use your contact information to send you order updates, shipping notifications, and, with your consent, promotional communications from Hero Ledger.

  1. Limitation of Liability

To the fullest extent permitted by applicable law, Hero Ledger’s total cumulative liability to you in connection with any claim arising from or related to your purchase or use of products from the Shop shall not exceed the total amount you paid for the specific product(s) giving rise to the claim.

Exclusion of Consequential Damages

Hero Ledger shall not be liable under any theory of law — including contract, tort, strict liability, or otherwise — for any indirect, incidental, special, punitive, exemplary, or consequential damages arising out of or in connection with your purchase or use of merchandise from the Shop. This includes, without limitation:

  • Loss of profits, revenue, or business opportunities
  • Loss of data or information
  • Business interruption
  • Personal injury or property damage not caused by our direct negligence
  • Any claims arising from third-party carrier delays or misdelivery

Disclaimer of Warranties

The Hero Ledger Shop and all products sold therein are provided on an “as is” and “as available” basis. We make no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement, except as required by applicable law. Some jurisdictions do not permit the exclusion of certain warranties or limitation of liability, so some of the above limitations may not apply to you.

  1. Indemnification

You agree to indemnify, defend, and hold harmless Hero Ledger and its officers, directors, employees, agents, and partners from and against any claims, liabilities, damages, losses, and expenses — including reasonable legal fees — arising out of or related to your use of the Shop, your violation of these Terms, your violation of any third-party rights, or any product misuse or fraudulent activity attributable to your account or actions.

  1. Dispute Resolution

We encourage customers to contact us directly to resolve any disputes arising from a Shop purchase before pursuing formal legal action. We are committed to resolving complaints in a fair and timely manner and can be reached at support@heroledger.website.

Informal Resolution

In the event of a dispute, please contact us in writing at the email or mailing address provided in Section 14 below, describing the nature of your complaint and the remedy you are seeking. We will use reasonable efforts to respond within ten (10) business days.

Binding Arbitration

If a dispute cannot be resolved informally within thirty (30) days, both parties agree that it shall be resolved by binding arbitration in the State of Missouri in accordance with applicable arbitration rules, rather than in court. You agree that any arbitration will be conducted on an individual basis and not as a class action. Nothing in this section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction for matters involving intellectual property or imminent harm.

  1. Modifications to These Terms

Hero Ledger reserves the right to modify, update, or replace these Terms at any time, at our sole discretion. Changes will take effect immediately upon posting to our website with an updated effective date. Your continued use of the Shop after any modifications constitutes your acceptance of the revised Terms. We encourage you to review these Terms regularly. Material changes that affect your rights will be communicated to you via email where reasonably practicable.

  1. Governing Law and Contact Information

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Missouri, United States of America, without regard to its conflict of law provisions. Any legal action or proceeding not subject to arbitration under Section 13 shall be brought exclusively in the state or federal courts located in Missouri, and you consent to the personal jurisdiction of such courts.

Contact Us

For any questions, concerns, complaints, or requests relating to these Terms or a Shop order, please reach out to us through any of the following channels:

Hero Ledger — Customer Support

  • Email: support@heroledger.website
  • Phone: +1 814 936 9296
  • Mailing Address: 2409 Waterside Dr, Columbia, MO 65203, USA

We aim to respond to all inquiries within two (2) business days. For urgent order-related matters, we recommend contacting us by phone during business hours.